You need a complete view of your customers’ experience, and you can’t get it without customer feedback. AlasilaCX Voice of the Customer solution seamlessly integrates with your AlasilaCX solutions to enable you to easily capture customer feedback and contact center interactions, transform them into role-specific insights, and manage effective follow-up, setting you up to confidently prioritize your game-changing customer experience improvements.
We put you in control of your efforts to collect, analyze, and act on the voice of the customer, from dashboard design, workflow management, data hierarchies and survey design to comprehensive online tools and role-specific training materials. Our consulting, success, and service teams will guide you with their expertise to fulfill your program goals.
AlasilaCX Voice of the Customer solution combines a suite of powerful analytics to transform your data into actionable insights. Collected in curated, configurable dashboards created for each role and delivered via push reporting or two-way integration, our analytics will open your eyes and drive engagement.
Uncover insights in verbatim feedback with industry-leading text analytics capabilities.
Turn indirect feedback such as recorded service calls into insights with our speech-to-text (STT) engine.
Track emerging trends – the most frequent topics mentioned by customers, identifying trending customer satisfaction issues.
Drill down with advanced analytics including sentiment, correlation, key driver, and root cause analysis.
Go even deeper by integrating other parts of the AlasilaCX portfolio for state-of-the-art real-time language recognition.
Our customer feedback management software brings you a comprehensive view of the customer experience across all touchpoints and functions, delivering more forms of customer feedback and contact center insight than any other solution.
Gather direct feedback from your customers in real-time, across all channels and touchpoints.
Improve the rate and quality of survey responses with AlasilaCX timely, personalized, and conversational approach for maximum business value.
Experience omnichannel functionality to deliver surveys via email, smart web and app integration, IVR, SMS and online.
Leverage analysis, reporting, and automated action alerts and workflows to quickly recover dissatisfied customers, provide effective real-time next-best-action guidance, reward employee performance, and fix broken processes. Our customer feedback solutions turn insights into improvements, inspiring customer loyalty and employee engagement.
Set customer experience-related goals for each individual employee based on their specific responsibilities, skill set and performance.
Target coaching at specific employees and behaviors that will have the most impact on the overall customer experience.
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