On time, on budget, and on spec. These are the measures of a proper contact center implementation.
AlasilaCX implementation team sets the solution design in motion. We implement the call flows, technology, software, and functionality defined in the system and user specifications.
A defining feature of an efficient contact center implementation is an efficient customer journey.
The implementation team develops a detailed workbook providing the exact infrastructure requirements needed to ensure that your IT team is prepared for deployment. We provide this detail whether your solution is implemented in a physical, virtualized, private cloud, or in a cloud infrastructure.
AlasilaCX team performs a VOIP readiness assessment to ensure that networks are appropriately sized and configured. This assessment covers requirements for both voice traffic and business continuity for geographically distributed operations. Both the public Telco carrier (TDM or SIP) and internal LAN/WAN are evaluated.
The implementation team takes care of all software deployment and configuration. This includes the setup of all networks, users, workgroups, applications, call flows, recording rules (call and screen), workforce management data capture, real time dashboards, historical reports, and more.
AlasilaCX team of developers builds integrations for self-service (both speech and DTMF-based), CTI screen pops, outbound dialing, custom reports, and more.
At AlasilaCX, we always recommend a higher than industry standard number of hours dedicated to testing. We perform this testing at three levels: unit, system, and user acceptance.
Testing is a separate function, performed independently from development and configuration. This division of responsibility ensures a higher level of objectivity and quality control.
At AlasilaCX, we set a high standard for detailed as-built documentation. This attention to detail ensures a smooth transition to support after cutover. Accurate and detailed documents will be invaluable to you in everyday system management.
Because solid relationships between our team and yours is important for ongoing success, our customer care team is involved in user acceptance testing. This aids in a quick ramp up for the support team and complete knowledge transfer.
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