At AlasilaCX, we strive to offer the best customer experience and customer journey support solutions in the market.
To do that, we provide our clients with outsourced expertise to handle customer interactions throughout the entire customer journey.
This is where our call center outsourcing services come into play!
Tailor-made and customized are two key features that distinguish AlasilaCX call center outsourcing services. We perceive each client as a partner rather than just a service receiver, which enables us to create bonds of mutual trust and reliability. By abiding to high standards of working environments, our call center outsourcing services are undertaken by a highly motivated and professional team. Our usual set-up of call center teams consists of dedicated service teams that handle one client at a time, thus giving their complete time and resources to each one and taking into account the specific needs of the project.
Our team focuses on providing your customers with the best service on your behalf. A dedicated, skilled, and trained team of agents handles all your calls with complete background knowledge of your business and products.
Highly professional and well-trained telemarketers can turn your prospect clients into profitable customers. We train and encourage our team members to go a step further and lay the foundation for lasting relationship by using a personalized and friendly approach.
Technical support is a crucial part of the customer journey. We therefore help provide assistance to businesses and consumers that are experiencing operational issues with your product.
We offer support in processing customer service requests, attracting potential customers by responding to product and service questions, and attempting to exceed customer expectations.
Our call center provides capacity and capability to close sales on the phone with the end customer. We are experienced in direct sales, cross-selling, and upselling to a varied customer base.
At AlasilaCX, we care greatly about employee experience and the quality of our work environment.
To help our clients deliver the best customer experience possible, we first start by offering our agents an amazing employee experience.
Indeed, achieving an optimal and positive call center employee experience can have tremendous advantages for our clients.
Happy agents are committed to the clients’ brands and they are empowered to make a difference with every single customer interaction they handle.
As an outstanding call center services provider, we care equally about our employees, our clients, and our clients’ customers.
As a call center outsourcing company, AlasilaCX offers the following services
Out-bound call center services
Inbound call center services
People management
Data entry services
Quality assurance and monitoring
Forecasting and scheduling
Markets research services
End user satisfaction research (voice of the customer)
1st and 2nd level customer support
Why I say old chap that is spiffing pukka, bamboozled wind up bugger buggered zonked hanky panky a blinding shot the little rotter, bubble and squeak vagabond cheeky.!
At AlasilaCX, we will help you deliver superior customer experience! Focus on growing your business, while we take care of your customers.
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