Customer Engagement Solutions help capture and record customer interactions either over any channel (Voice and Digital) or face to face, for liability and/or quality assurance purposes. AlasilaCX Customer Engagement Solutions are integrated and certified to work with the world’s leading providers of telephony and customer relationship management platforms.
AlasilaCX Customer Engagement Solutions
This helps incorporate all applications in one desktop. This way, agents can manage all interactions from different communication channels (phone, email, chat, mobile, SMS, etc.) in one single interface. An omni channel desktop is a great tool to improve customer experience and keep track of the customer journey on a single platform.
Businesses today need to leverage knowledge to empower both customers and contact center agents. With a superior knowledge management, a company can provide excellent customer experience across the different channels.
One of the best ways to drive customer engagement is to create loyal online communities. Such communities help turn customers into brand advocates.
This focuses on social media channels (Twitter, Instagram, Facebook, etc.) to help our clients understand customer voices on these platforms and consequently gain valuable insights from them.
Virtual assistants can be integrated with existing applications to respond to customer inquiries in a natural language. These assistants offer a personalized experience and thus help increase customer satisfaction.
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